TERMS & CONDITIONS

Welcome to ORO AL-ANDALUS GOURMET, the online platform of LUZ DELIGHT FOODSTUFF TRADING LLC. Before you proceed, please review our Terms &Conditions and Privacy Policy carefully. By accessing and using our website, you are agreeing to comply with these terms, forming a legally binding agreement between you and our company. If you do not agree with any part of these terms, please refrain from using our website.
  1. Definitions:
    1. Company: ORO AL–ANDALUS GOURMET for LUZ DELIGHT FOODSTUFF TRADING LLC, registered in the UAE.
    2. Our online website accessible at oroalandalusgourmet.com.
    3. Document outlining our privacy practices.
    4. Healthy Oils, available for purchase on our platform.
    5. Website terms and conditions governing your use of our platform.
    6. Website in United Arab Emirates ,UAE.
  1. Use of Platform:
    1. Upon accessing our platform, you are granted a limited, non-exclusive right to use it solely for purchasing Products, subject to compliance with these Terms & Conditions.
    2. Products are for personal use only; commercial resale is prohibited.
    3. You may not download, copy, or distribute platform content without our prior written consent.
    4. Use of data mining tools or any form of automated data extraction is prohibited.
    5. You must not introduce viruses or engage in fraudulent activities on the platform.
    6. False reservations or unlawful content transmission are strictly prohibited.
    7. You are responsible for knowing and complying with applicable laws.
    8. Access may be restricted in case of breaches or legal requirements.
    9. We reserve the right to restrict or block access without notice in case of breaches.
    10. Your access may be affected by factors beyond our control, which we will address promptly.
    11. Customers are liable for any violations of these terms, whether intentional or negligent.
  1. Purchase of Products:
    1. Customers may add desired Products to their virtual basket, subject to availability.
    2. Product details, prices, and descriptions are provided on the platform.
    3. Payments can be made via debit/credit card or cash on delivery (for standard/same day shipping only).
    4. All payments are in AED, and taxes/fees are indicated prior to order confirmation.
    5. Customers are responsible for bank charges and currency exchange risks.
    6. Order cancellations are not guaranteed and subject to our discretion.
    7. Delivery addresses must be provided at the time of ordering.
  1. Subscription:
    1. Customers will use the platform as a Guests.
    2. Subscription requires providing accurate personal information.
    3. You agree not to use false information or impersonate others during subscription.
  1. Shipping Policy and Delivery of Products:
    1. Card payments upon delivery are not accepted.
    2. Shipping charges vary based on delivery method and location.
    3. Change of delivery address may incur additional charges.
      4. VERY IMPORTANT TO READ
    4. Standard Delivery (Next working day to be placed before 18:00 UAE time), If order are placed after 18:00hr they will be delivery the following next day.
      Delivery window to be expected between 09:00h – 22:00h  Shipping cost: 25AED.
    5. Same day Delivery (ONLY at Dubai, Abu Dhabi, Sharjah, Ajman limited areas), If order placed before 15:00h for only Dubai, and 13:00h for other Emirates will be delivery Same day, if order are placed after,it will be delivered the following working day.
      Delivery window to be expected between 4pm to 22:00h   Shipping cost: 42 AED
    6. Remotes Areas to be delivery only Thursday and Sunday, before to order please double check your area to avoid to order Same day delivery.

Emirate

Remote Areas (Thursday and Sunday deliveries)

Abu Dhabi /Western Region

Al Dabiya

Bad' Al Mutaw'ah

Nujoom Island

Al Dhannah City

Barakah

Qasr Al Sarab

 

Al Fayah

Bateen Liwa

Ruwais

 

Al Gharbia

Baynounah

Sahil

 

Al Ghuwaifat

Buhasa

Shah

 

Al Mirfa

Dalma Island

Sir Baniyas Island

 

Al Nouf

Ghayathi

Tarif

 

Al Salam Living City

Habshan

Zayed City

 

Al Sila

Hameem

 

 

Asab

Liwa

 

Ajman

Al Manama

Masfut

 

Al Ain

Al Faqa

Al Shiwayb

Nahel

 

Al Hiyar

Al Wiqan

Sweihan

 

Al Quaa

Ghireebah

 

Fujairah

Al Manama

Siji

Wadi Eesfal Village

 

Asimah

Taween

Wadi Mai

 

Friday Market

Thoban

Wadi Saham

 

Habsab

Wadi Al Sidr

Wadi Siji

Umm Al Quwain

Falaj Al Mualla

 

 

Ras al Khaimah

Adhan

Khor Khwair

Wadi Ghalilah

 

Al Ghail

Munay

Wadi Kub

 

Al Hamraniyah

RAK International Airport

Wadi Shaam

 

Al Jeer

Seih Al Barerath

 

 

Digdagga

Shawka

 

 

Ghalilah

Steven Rock Area

 

 

Habhab

Um Al Urge

 

 

Kadrah

Wadi Al Aim

 

Sharjah

Al Bataeh

Hatta

 

 

Al Dhaid

Kadra

 

 

Al Khari

Maleha

 

 

Al Khoros

Mohathab

 

 

Al Madam

Nazwa

 

 

Al Tayebah

Wadi Al Helo

 
  1. Refund, Exchange & Return Policy:
    1. We strive for customer satisfaction and will consider exchanges or refunds in appropriate cases.
    2. Refunds or exchanges will not be considered unless due to a material manufacturing defect.
    3. Damages or defects must be reported within 24 hours of receipt with supporting evidence.
    4. We reserve the right to refuse refunds or exchanges except in specific circumstances.
    5. Approved refunds will be processed using the original payment method.
    6. Any Return will be pick up between 9:00h to 22:00h next day after Oro Al-Andalus approves the return.
  1. Online Communication:
    1. We communicate with customers via email for notifications, order confirmations, and feedback.
    2. Customers can contact us through the platform for inquiries or complaints.
  1. Limitation to Liability:
    1. We do not provide guarantees or professional advice on the platform.
    2. Customers assume all risks associated with product application, consumption, or use.
    3. We disclaim liability for any damages resulting from product use.
    4. Our obligations may be affected by circumstances beyond our control.
    5. Claims against us are limited to the purchase price of relevant Products.
  1. Amendments:
    1. We reserve the right to change platform content, including these Terms & Conditions, without notice.
    2. Your continued use of the platform constitutes acceptance of any updated terms.
  1. Intellectual Property:
    1. All platform content and product designs are our exclusive property or licensed to Oro Al- Andalus gourmet.
    2. Use of platform content or intellectual property without consent is prohibited.
  1. Severability:
    1. If any part of these terms is deemed invalid, the remaining provisions will remain in effect.
  1. Termination:
    1. We may terminate these terms at any time without notice.
    2. Termination does not affect accrued rights or liabilities.
  1. Governing Law:
    1. Disputes regarding these terms shall be resolved through arbitration in Dubai, UAE.
    2. These terms are governed by the laws of Dubai and the UAE.
Thank you for reviewing our Terms & Conditions. If you have any questions or concerns, please contact us through our platform or email at info@oroalandalusgourmet.com. ​

Reach Us

  • Dubai Investment Park First Dubai - 116755 Dubai, United Arab Emirates

  • +971 58 158 1127

  • info@oroalandalusgourmet.com

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